April 7, 2019

Photopea Doesn’t Work – What To Do

Many people may have problems when opening Photopea editor at Photopea.com, especially during the first time. Here are several steps which can help you.

When Nothing Works

Update your Browser

As we want to keep Photopea fast, we use many new web standards. It is possible, that Photopea will not work properly in a browser, that is several years old. It may happen, that your $100 smartphone runs Photopea better than your $2,000 desktop. That's just because a desktop browser is old, while the phone browser is new. Always keep your browser updated.

Go to Photopea.com/WilItWork to do a basic test of capabilities of your browser.

Site-rewriting Extensions

People may use dozens of browser extension. Each extension has rights to read, analyze and rewrite any website that you visit. They usually try to remove advertisement, add advertisement, or change the user experience in some way.

Try to disable your extensions and see, if Photopea works. You can also quickly open Photopea without extensions through an Incognito Mode (extensions are usually disabled in Incognito Mode).

Site-rewriting Viruses and Antiviruses

Viruses and Antiviruses also may be trying to change what you see on the web. Scan your OS for possible viruses. If your antivirus or firewall software performs site rewriting (it could be called Web Security or Web Protection), try to disable it (Kaspersky is known to do it).

Look into Web Console

If nothing above helped, right-click the Photopea environment (even if it is empty) and choose Inspect Element. In the new window, switch to Console. Take a screenshot of what you see and send it to support@photopea.com, or start an issue at our GitHub page.

When You Can't Open Or Save a File

Open Photopea in a new window and try to opea a JPG or PNG file in it. Then, try to save it in your format (JPG, PNG, PSD, PDF ...). If opening or saving this simple file does not work, there is a problem in your browser. Try to update it, change the settings or disable extensions.

If simple files work well, but you have a problem with a specific file (PSD, Sketch, XCF, XD, PDF, etc.), send it to us to support@photopea.com and we will take a look at it :)